Returns Policy
In order to protect our employees and our customers from any additional risk, we have made the decision to change our merchandise return policy.
WE WILL NOT BE ACCEPTING RETURNS OF ANY MERCHANDISE UNTIL FURTHER NOTICE.
This policy is consistent at all our stores, as well as with all of our competitors. Once a product has shipped, we cannot accept it back and
give a refund.
If you believe your package was damaged during shipping, you must contact us within 7 days of delivery so that we may resolve the issue.
Issue with an online order you just placed? Contact us immediately to fix the situation by calling 1-800-758-0740
With all that being said, please contact us to speak to a live person to discuss your return.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
PLEASE NOTE: Overnight and 2nd day air deliveries must be received by 2pm CST in order to be shipped same day. Email: sales@rcpinc-online.com or Phone: (972) 863-3355 if you have questions or concerns about overnight shipping.